FAQs
Q: It's the first time I order from you, how can I trust you?
A: First of all thanks to Paypal you can place your order in total security. Furthermore, our policy is to take care of the customer at every stage of the purchase so that satisfied customers will buy more times. Test us.
Q: Before proceeding to payment, where can I check the shipping costs?
A: Opening any product page you can see under the heading "shiping cost". By clicking on it you can view the shipping costs depending on the country and the courier chosen. If, on the other hand, you want to make a multiple purchase, you must first add them to the cart and then by going to the cart you can similarly choose and view the shipping costs.
Q: Can I pay COD - cash on delivery?
A: No and we are sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
Q: Where is my tracking number?
A: If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can take 1-3 business days .
Your tracking number will be sent with the subject "Your order is on its way".
Q: How do you guarantee the quality of the commodity you sell?
A: In the whole production, we will carry out 3 quality inspections, pre-production material inspection, semi-finished product inspection in production, finished product inspection, and finally before shipment, our warehouse staff will check each item to make sure it is good. You can still request a refund or resend in cases of defective product you received.
Q: I'm interested in products that unfortunately I can't find on your online store how can you help me?
A: You can contact us directly and we will try our best to seach the item or items you want.When necessary, our R&D team can help to design your own products according to your needs.
Q: Are you covering your duty to our country?
A: This point is up to the customer who must be aware of the types of import taxes that your country applies for imports. Often 2 taxes are also applied, depending on the country. We are not responsible for this, and we do not accept returns of goods for refusal of customs tax payments.